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  Friday, 13 May 2022
  15 Replies
  2.7K Visits
0
Votes
Undo
Hi, we have MS365 with Exchange Online in use. The "Reply all with attachment" feature was the only reason why Kutools for Outlook was purchased.
Since the upgrade to Windows 11 it no longer works, the attachments are missing when running.

No other add-ins installed.
Reinstalled with antivirus disabled.

Same problem on 2 different devices.

Support request has not been followed up since March by jaychivo despite repeated requests :(

Any ideas / help?
4 months ago
·
#2710
0
Votes
Undo
Hi, we have MS365 with Exchange Online in use. The "Reply all with attachment" feature was the only reason why Kutools for Outlook was purchased.
Since the upgrade to Windows 11 it no longer works, the attachments are missing when running.

No other add-ins installed.
Reinstalled with antivirus disabled.

Same problem on 2 different devices.

Support request has not been followed up since March by jaychivo despite repeated requests :(

Any ideas / help?



Hello,

Please try to download and install the latest version (16.00) from our website. :)
4 months ago
·
#2716
0
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Hi,

installed v16.

"Reply all with attachment" works now if the mail is opened in a new window.

But not from list in E-Mail folder.

A step closer, but not solved :)
4 months ago
·
#2718
0
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Hi there,

Thanks for your update. Could you please advice the information about your operating system (https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808#WindowsVersion=Windows_11), and the language you are using on your computer? And what version of Kutools for Outlook (Help > About) are you using?

We are working on the problem on Windows 11, will inform you if we have a solution. :)

Also, please keep me updated if there are anything new.

Thanks in advance.

Amanda
4 months ago
·
#2722
0
Votes
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Edition Windows 11 Pro
Version 21H2
Installiert am ‎27.‎10.‎2021
Betriebssystembuild 22000.613
Leistung Windows Feature Experience Pack 1000.22000.613.0

German

KuTools for Outlook Version 8.10
4 months ago
·
#2723
0
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Undo
Thanks for the information :)
2 months ago
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#2869
0
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Hi again, any new update in progress?

Still doesn´t work :(
2 months ago
·
#2870
0
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Hi there,

So sorry for the delay. We could not reproduce the bug here :( . Could you please record your screen while applying the feature? A vedio might help our developer to better see the problem.

Thanks in advance.

Amanda
2 months ago
·
#2873
0
Votes
Undo
Hi hto,

We have created a beta version that might solve the problem, please try to download it here: https://download.extendoffice.com/downloads/Kutools-for-Outlook/Beta/OutlookKutoolsSetup.exe

If the version does not work for you, please send us the .txt file that is located in: C:\Users\your account\AppData\Roaming\ExtendOffice\OutlookKutools\ErrorLog.txt
Note: Remember to replace your account to your actual account name.

Amanda
2 months ago
·
#2884
0
Votes
Undo
No improvement with beta :´(



NotReplyInline: False
ReplyWithAttachMentsInlineresponse1
Create1
Create2
Create3
ReplyWithAttachMentsInlineresponse2
Self.ItemID2: 00000000DE0BB7C52830144D8D384A12D10E16B20700E34A962D2FAE0E40B06FC46CB4572C9C00000000010C00002CEDB04877C9E54F8497E722D3579AF80000D07184600000
ReplyAll
NotReplyInline: False
ReplyWithAttachMentsInlineresponse1
Create1
Create2
Create3
ReplyWithAttachMentsInlineresponse2
Self.ItemID2: 00000000DE0BB7C52830144D8D384A12D10E16B20700E34A962D2FAE0E40B06FC46CB4572C9C00000000010C00002CEDB04877C9E54F8497E722D3579AF80000D07184600000
ReplyAll
2 months ago
·
#2892
0
Votes
Undo
Hi there,

Could you please check the setting of Reading Pane as shown below. If yours is Off, please switch it to Right or Bottom.
view-setting.png

Amanda
Attachments (1)
2 months ago
·
#2893
0
Votes
Undo
Hi, the setting was already chosen (Right)
2 months ago
·
#2896
0
Votes
Undo
Hi there,

Thanks for your feedback.

Please don't worry, we will work on the problem. And I will send another beta version for you once we have a solution.

And if there are anything new from your side, please keep me updated :)

Thanks in advance.

Amanda
2 months ago
·
#2905
0
Votes
Undo
Hi hto,

We've had a new beta version: https://download.extendoffice.com/downloads/Kutools-for-Outlook/Beta/OutlookKutoolsSetup.exe

Please give it a try. :)

Amanda
2 months ago
·
#2906
0
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It works again 😮👍✅

Great job! 👌

Thanks
2 months ago
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#2908
0
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That's really good news! Thanks for the prompt update :D

Amanda
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